How Delibr helped Level take control of their chaotic product documentation
Founded: 2016, California, USA
Size: Startup, 100 full time employees
Industry: Computers and Electronics Manufacturing
Level is a global leader when it comes to designing and producing smart home solutions for connected homes.
Brett Flake - Senior Technical Product Manager
Brett has a long background in software engineering before settling into a product role in the last couple of years.
Unorganized and chaotic product documentation
Unorganized and chaotic product documentation was the biggest challenge that Brett faced. It used to be scattered all over the place, some stuff in Confluence, others in Google docs, not to mention Jira. This led to a lot of redundant work because Brett often had to copy-paste from one tool to another - and update the same information across several tools. Having multiple sources of truth at play also became a barrier for accessing data for Brett and for his development team and stakeholders.
READ: Delibr is an outliner, find out how you can store, structure and access huge amounts of information.
Alignment, a lean tech stack and a standardised workflow
Delibr has become the one-stop shop for Level's product documentation. Brett now creates a Delibr document once an opportunity has been prioritized in Productboard, and links them together. The opportunity document in Delibr becomes the source of truth for that opportunity, from early ideation until it's been refined and is ready to be implemented.
Capturing conversations with a peerless Jira integration
Making Jira much more usable
Jira is in many ways an excellent tool for managing product backlogs and sprints. However, it is painfully evident that it is not built for the needs of Product Managers, especially for product discovery. For Brett and his team the flexibility of Delibr, being able to outline everything that is relevant for a specific opportunity and at the same time use it as a living document has improved greatly their product documentation.
Structured product process and a hub for all product documents
The result so far has been more organized product documentation, which means Brett is spending less time on documentation and can focus more of his time on the product.
Now that there's a hub for all Level's product conversations, the cross-functional team is in a better position to collaborate and stay synced throughout the refinement of each project.
Product value and expertise
Easy to get started and deceptively simple to use, Delibr has blended into and become an integral part of Level Home's product management workflow so that so Brett's time can be fully focused on the product, their user's needs, validating etc.